|
|
Post by Brian Gray on Nov 27, 2018 5:21:26 GMT -5
I'm having a possible serious bug issue and don't know how or why. But I am using the Star Traders RPG Elite for Android. I just got it like 5 minutes ago and I load it up and all seems fine and then I get done making my captain and after that. It does try to load be one that but I get error message stating "Google Play Error or Network Failed. Please Visit Google Play, Connect Network or contact cory.trese@gmail.com" I know I have a great Network connection and all but I go to Google Play and it sends me back in a loop by sending me to the game Agian and back to the same error message.and I have literally uninstalled and reinstalled the app many times to just meet the same fateful error message and then when I chose cancel it says it stops working and backs out the game it does this no matter what I've tried please by all that is holy in gaming some one offer me some assistance on this because I've played the Free version aswell never came across this problem or error.
|
|
|
|
Post by drdave on Nov 27, 2018 10:26:21 GMT -5
If you can provide details of your device, operating system and version and game version it should help Cory Trese and fallen get to the bottom of the issue quicker.
Just realised this is duplicated in "Bug Reports"
|
|
|
|
Post by fallen on Nov 27, 2018 12:24:09 GMT -5
1. Android Settings > Apps > Google Play > Clear Cache
2. Get on wifi
3. Restart device
4. Try again
Google Play can be a real pain sometimes. Sometimes its cache gets hosed up and it tells the game you don't own it.
|
|
|
|
Post by Brian Gray on Nov 27, 2018 14:04:46 GMT -5
I just did all that just now and I get the same error message for some reason and my device is Blu Studio M6 LTE I run on Android OS and the version is 6.0 please help
|
|
|
|
Post by fallen on Nov 27, 2018 16:26:50 GMT -5
I just did all that just now and I get the same error message for some reason and my device is Blu Studio M6 LTE I run on Android OS and the version is 6.0 please help Sorry to hear that. You could email me at andrew@tresebrothers.com and provide your email address. Maybe the charge bounced. |
|
|
|
Post by Brian Gray on Nov 27, 2018 22:23:17 GMT -5
I was just making sure you got my email
|
|
|
|
Post by Cory Trese on Nov 28, 2018 0:41:33 GMT -5
Sorry to hear you are having an issue with the Google things. I'm sure we can get this issue resolved.
1) Sometimes this is an order issue with Google. If you send me the order number, I can check with Google.
2) Sometimes this is caused by the device data being out of date. Sometimes a reboot fixes it.
If those don't help, here are some other things to try:
Make certain you are signed into the correct Google Play account
* Make certain that the correct account is set as Primary in Google Play
* Update Google Play
* Update Google Play Games
* Update Google Play Services
* Reboot the device
* Make certain you've accepted all EULA in Google Play
* Make certain you have a WiFi connection and that Google Play has the permissions to access the network
* If you are still having issues, consider "Clear Cache" on Google Play, Google Play Services and reboot
* Google Support maybe be able to help with device issues related to Google Play, chat is usually the best method
* Make sure all "Developer Options" on the new device are turned off
* Make sure you only install Google Play Services updates from Google directly
* Make certain the Google Play purchases in question are from the same account as you are trying to use on your new device
* Sign into Google Play on the Web to see your application list, and make certain the IAP is listed as Purchased
|
|
|
|
Post by fallen on Nov 28, 2018 13:31:06 GMT -5
This was caused due to a declined transaction and Brian and I are working out over email.
|
|
