Star Trader unable to connect to google play?

[lorderick]

I just downloaded this game onnmy new samsung s9. It work initially. However, after a reset this morning, when I try to play a new game, the app os unable to connect to google play and i am unable to play this game

I also had reinstalled this app, to the same effect. i purchased this game two 4 years ago and just purchased the character designer.

please advise so i can play tjis game again.

thanks

[lorderick]

I also tested my other game, heroes of steel. and it turns out that it has the same issue

but when i used my old phone and reinstalled these two games, no issues.

[Cory Trese]

Sorry to hear you are having an issue with the game. I'm sure we can get this issue resolved.

Sometimes this is caused by the device data being out of date. Sometimes a reboot fixes it.

Here are some other things to try:

* Make certain you are signed into the correct Google Play account
* Make certain that the correct account is set as Primary in Google Play
* Update Google Play
* Update Google Play Games
* Update Google Play Services
* Make certain you've accepted all EULA in Google Play
* Make certain you have a WiFi connection and that Google Play has the permissions to access the network
* If you are still having issues, consider "Clear Cache" on Google Play, Google Play Services and reboot
* Make sure all "Developer Options" on the new device are turned off
* Make sure you only install Google Play Services updates from Google directly
* Make certain the Google Play purchases in question are from the same account as you are trying to use on your new device
* Sign into Google Play on the Web to see your application list, and make certain the application is listed as Purchased
* Google Support maybe be able to help with device issues related to Google Play, chat is usually the best method

I am here to help!

[fallen]

This is especially likely to fix your issue -- be sure to get BOTH Google apps.

* If you are still having issues, consider "Clear Cache" on Google Play, Google Play Services and reboot

[lorderick]

Actually, I already tried most of your suggestions except calling Google support even before I posted.

Since it affected all of the games that I purchased from you, and calling Google support has only .00000000000000001% with the 1,000,000,000 of wasted hours talking with them,my only option was factory reset (after backing up all important data of course).

Thank you for your help. Your games may be a little bit steep in learning curve but they sure can withstand the test of time and still very enjoyable. I am sure I cannot withstand with the idea that I cannot go back and play them again.

[fallen]

lorderick - we have had a sudden spike in reports of this issue over the weekend. This happens from time to time, Google Play Games has some service issues. I'd wait a day or two and retry the steps with clearing cache and switching wifi states.