chronic
Exemplar
[ Star Traders 2 Supporter ]
I bloody well hate two things in this galaxy; Independants and Xenos.
Posts: 389
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Post by chronic on Jul 3, 2014 16:05:40 GMT -5
With the newest update, the game force closes immeadiatly. Will follow up with error log, and tried uninstalling.
Sent from my Dell Venue using Tapatalk 2
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Post by fallen on Jul 3, 2014 17:24:08 GMT -5
chronic - please do not uninstall the game, you will lose all of your saved games. Just re-open the game after the crash and we will get the crash report. What device are you using, Android OS, and Heroes version? Also, try restarting your device. Google is on a real roll the last two days of messing things up.
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chronic
Exemplar
[ Star Traders 2 Supporter ]
I bloody well hate two things in this galaxy; Independants and Xenos.
Posts: 389
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Post by chronic on Jul 3, 2014 18:11:36 GMT -5
Sorry was out and about. Dell venue, android 2.2 and most recent heroes version. (2.2.3) Also, I have titanium back up for saves.
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Post by fallen on Jul 3, 2014 18:19:40 GMT -5
chronic - tried restarting the device? Clearing Google Play cache? We can see that hundreds of people are opening it today without issue.
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chronic
Exemplar
[ Star Traders 2 Supporter ]
I bloody well hate two things in this galaxy; Independants and Xenos.
Posts: 389
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Post by chronic on Jul 3, 2014 18:52:22 GMT -5
Give me two seconds, will update.
Sent from my Dell Venue using Tapatalk 2
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chronic
Exemplar
[ Star Traders 2 Supporter ]
I bloody well hate two things in this galaxy; Independants and Xenos.
Posts: 389
|
Post by chronic on Jul 3, 2014 18:58:19 GMT -5
Power cycling did not fix it, and neither will google play clearing (I use amazon) oddly enough it worked flawlessly last build.
Sent from my Dell Venue using Tapatalk 2
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Post by fallen on Jul 3, 2014 19:34:20 GMT -5
chronic - and as you have a saved games backup, you have tried uninstall / install?
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chronic
Exemplar
[ Star Traders 2 Supporter ]
I bloody well hate two things in this galaxy; Independants and Xenos.
Posts: 389
|
Post by chronic on Jul 3, 2014 22:34:45 GMT -5
Yup, no change. As before, crash on startup.
Sent from my Dell Venue using Tapatalk 2
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Post by fallen on Jul 4, 2014 12:21:01 GMT -5
chronic - is your device stock rom or rooted and something special? Are you on Wifi when doing this? We don't have any registered crashes for that version on an Amazon device.
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chronic
Exemplar
[ Star Traders 2 Supporter ]
I bloody well hate two things in this galaxy; Independants and Xenos.
Posts: 389
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Post by chronic on Jul 4, 2014 12:32:18 GMT -5
Cory Trese fallen stock, havn't rooted yet. Only on wifi, don't have data. Do you know of a way to downgrade? I only have this version backed up. Oh sorry I meant I purchased the app through amazon. It is a dell phone running a google opperating system. Edit: since I was running the free version with IAP purchased I'm buying elite to see if that helps. Edit2: elite crashed as well. Sent from my Dell Venue using Tapatalk 2
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Post by fallen on Jul 4, 2014 14:05:12 GMT -5
chronic - thanks for the additional details. This is the only report we have of a crash in Amazon, and if these things are widespread we always hear about it on multiple channels. Did you make any other significant changes to your phone between the two revisions of Heroes or install any new apps other than Heroes? There will be a new update late in the weekend, so hopefully that will resolve the issue. The installation of the app is always in the hands of the App Store, so it sounds like something is not being done properly on your phone. Runs great on all of our Amazon test devices.
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chronic
Exemplar
[ Star Traders 2 Supporter ]
I bloody well hate two things in this galaxy; Independants and Xenos.
Posts: 389
|
Post by chronic on Jul 4, 2014 15:47:57 GMT -5
I did nothing between two that modified my phone in any way. Don't you have a reporting system that could find the issue? fallenSent from my Dell Venue using Tapatalk 2 |
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Post by VincentD on Jul 4, 2014 16:13:48 GMT -5
I might be wrong but I thought the game only worked with Android 2.3+?
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chronic
Exemplar
[ Star Traders 2 Supporter ]
I bloody well hate two things in this galaxy; Independants and Xenos.
Posts: 389
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Post by chronic on Jul 4, 2014 16:35:32 GMT -5
I might be wrong but I thought the game only worked with Android 2.3+? Worked perfectly before. |
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Post by fallen on Jul 6, 2014 7:49:27 GMT -5
chronic - the crash report is sent immediately upon re-opening the game. However, it sounds like the installation has been messed up in such a way that the game is not opening enough to send the crash report. Looking forward to the next update.
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