jag
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Posts: 14 
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Post by jag on Apr 19, 2015 19:37:24 GMT -5
Hi, I was going to start a new game this afternoon only to discover that none of the alternate characters showed up as available. I tried to use the Restore option, but they are still showing as needing to be purchased. I tried uninstalling and re-installing both HoS (elite) and the Appstore itself, but nothing works.
I was hoping someone could look into whether there's an issue with the Amazon Appstore.
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Post by fallen on Apr 19, 2015 20:11:16 GMT -5
jag - if you've reached that point, the resolution is to contact Amazon Support.
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jag
Initiate
Posts: 14
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Post by jag on Apr 19, 2015 20:30:23 GMT -5
jag - if you've reached that point, the resolution is to contact Amazon Support. Okay, thanks fallen. |
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Post by fallen on Apr 19, 2015 20:40:17 GMT -5
jag - welcome to the forum! Hope you're enjoying the games. Sorry that there isn't more that we can do, we've implemented the IAP system as documented, but sometimes it just gets stuck and only support can unstick it 
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jag
Initiate
Posts: 14
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Post by jag on Apr 19, 2015 21:29:51 GMT -5
jag - welcome to the forum! Hope you're enjoying the games. Sorry that there isn't more that we can do, we've implemented the IAP system as documented, but sometimes it just gets stuck and only support can unstick it Thanks for the welcome. I've only tried HoS, but I very much enjoy it. I contacted Amazon. They issued a refund for all of the IAP and suggested that I re-purchase them. |
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Post by Cory Trese on Apr 19, 2015 22:07:57 GMT -5
jag - welcome to the forum! Hope you're enjoying the games. Sorry that there isn't more that we can do, we've implemented the IAP system as documented, but sometimes it just gets stuck and only support can unstick it Thanks for the welcome. I've only tried HoS, but I very much enjoy it. I contacted Amazon. They issued a refund for all of the IAP and suggested that I re-purchase them. Wow, that is not at all what they should have done. In this case, they just need to update your account so that your IAP restored. Sorry for the trouble, that's really a unfortunate move by someone new on the Amazon support team. |
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