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Post by HateSolstice on Nov 12, 2013 17:49:58 GMT -5
thank you very much slayernz! for the record of everyone who may need this info, i clicked to buy again and after being prompted to enter password and confirm purchase, it said it was been purchased already. i want to thank everyone that tried to help me specially the slaernz, it is great to have the support of you all! We are really sorry that we were not here to help, but glad that the community was able to get you an answer and through the issue. Generally, one of the two Trese Brothers is on this forum every day and answers every thread. We took a two day break (to meet and work together in person, as we live on opposite coasts) that turned into four days ... and you arrived right in the middle of it! I apologize that you caught us in a major lapse of customer service. To get the iOS IAP on any device linked to that iTunes account requires you to "click through" again just as if you were purchasing it again. It is confusing and we are working on better implementations for the future, but you will not be charged and the IAP will be added to the new device. Sounds like you got there. Very sorry for the issue. Well, that explains why I see you and Cory around at different times of the day. Me, I just can't sleep. |
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Post by slkslkslkslk on Nov 15, 2013 17:27:18 GMT -5
Thank you very much for your explanation fallen. I'm glad to see this great community that really try to help each other and devs and admins that are really here with the players! Best luck for you all!
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Post by fallen on Nov 15, 2013 17:47:46 GMT -5
Glad to help! in future iterations of our purchase loop, we are working on a "Restore" button that would avoid this!
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