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Post by abysmal on Sept 22, 2014 23:18:35 GMT -5
Since AoP Elite came back to GPlay I can't redownload the Unlock All.
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Post by fallen on Sept 22, 2014 23:33:14 GMT -5
Why would you need to "redownload Unlock All"? I am not sure what this one means. Can you give details, describe what you are clicking on and what happens?
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Post by abysmal on Sept 23, 2014 6:50:55 GMT -5
Well, before the Google Play thing I rage uninstalled AoP. Well, I redownloaded AoP Elite but the game store doesnt restore the purchase.
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Post by fallen on Sept 23, 2014 10:47:55 GMT -5
Have you tried clicking on the item in the store menu? Generally, Google Play restores the item during the purchase process, preempting a re-purchase.
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Post by abysmal on Sept 23, 2014 12:16:07 GMT -5
I have but it says I already own the item.
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Post by boeu on Sept 23, 2014 12:44:43 GMT -5
Think its a google thing. My star traders the same
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Post by fallen on Sept 23, 2014 13:03:00 GMT -5
The simplest places to start are to (1) Android Settings > Apps > Google Play > clear cache, then restart your device. Then try again.
Let me know if that helps. Otherwise, please describe the steps you are taking exactly to restore the IAPs. The second line of support may be having you write to the GPlay team and ask for them to look at it.
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Post by Cory Trese on Sept 23, 2014 13:59:26 GMT -5
Google may have changed something in the In App Billing library. They're forcing all developers to change the API we use by January 1st, and they may have stuck in some early changes that they didn't warn us about.
Investigating ...
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Post by boeu on Sept 23, 2014 20:12:41 GMT -5
Did all as fallen instructed, no go. Spent half hr on phone to google and they say its on your end  . Typical google, wont take responsability lol |
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Post by abysmal on Sept 23, 2014 20:13:57 GMT -5
Step 1: Uninstall AoP Elite.
Step 2: Force close/clear cache of Google Play Store
Step 3: Reinstall AoP Elite.
Step 4: Eat a cracker and sip soda during installation.
Step 5: Launch AoP Elite.
Step 6: Watch as downloading purchases toast does nothing.
Step 7: Click Unlock All and cry as I know I own it.
Step 8: Choke on cracker and repeat step 1.
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Post by slayernz on Sept 23, 2014 23:14:11 GMT -5
You missed step 4a ... Stand on your head  I tried helping you with step 6 ... but something went wrong  If it's any consolation ... I is sad for you too  |
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Post by fallen on Sept 24, 2014 0:17:42 GMT -5
Thanks for the details and thanks for keeping the thread on topic as this is an important issue about paying customers.
We are working on trying to figure out what is wrong, and if Google made an unannounced change tot he IAP APIs. Sorry that their support team could not help.
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Post by boeu on Sept 24, 2014 5:19:47 GMT -5
All good. Just going to have to grind again lol
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Post by abysmal on Sept 24, 2014 8:43:08 GMT -5
I can always wait. AoP isn't really my favorite, I just like sailing around and shooting ships.
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Post by fallen on Sept 24, 2014 9:28:25 GMT -5
I have created #AOP-2687 to look into the IAP restore issues across the board.
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. Typical google, wont take responsability lol
